By asking specific questions round product usage and satisfaction, Bayer Consumer Health and IQVIA Consumer Health generated the evidence needed to prove two new consumer-centric claims – 9 out of 10 moms use Bepanthen every nappy change – which have been used in Bepanthen’s latest television commercial.
“We want to help mothers by giving them peace of mind because when it comes to their babies, they cannot be over-protective, and they do not want to second guess,” said Elma Magbuhos, Bayer Consumer Health’s ASEAN Brand Lead for Bepanthen and Zambuk. “When tested with mothers, the claim that ‘9 out of 10 moms use Bepanthen Ointment for every nappy change’ was incredibly well received, it helped in making the advertisement credible and convincing according to the respondents and these views have been reflected in the advertisement's success”
Magbuhos透露:“自从7月的第一周首次播出电视广告以来,我们收到了目标受众的出色反馈,并在短短的1周内获得了190万YouTube的观看次数。”
从研究中的学习也可以转移到其他可用的市场,例如越南,印度尼西亚,马来西亚,为该项目增加了价值。
Commenting on the success of the project, Nick Roberto, IQVIA Consumer Health’s Engagement Manager, Primary Intelligence in Southeast Asia pointed out that “seeing the consumer-validated claims in the new Bepanthen TV commercial demonstrates the importance of having an integrated cross-functional approach to claims substantiation”.
他补充说:“从一开始和明确的主张策略中,拜耳的合作方法对于这项研究的成功至关重要。”
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